Thank you for shopping with Tibabu Health Consultancy Limited. We want you to be completely satisfied with your purchase. If you need to return or exchange an item or service, please review our policy below:

Eligibility for Returns and Exchanges  

Products or services must be unused, unopened, and in their original packaging or condition.
Returns or exchanges are accepted within [insert number] days from the date of receipt.
Certain items or services may be non-returnable or non-exchangeable; these will be clearly specified at the time of purchase.
 

How to Initiate a Return or Exchange  

Contact our customer service team at [insert email/phone number] to request a return or exchange.
Provide your order number, reason for return/exchange, and any supporting photos if applicable.
Once approved, you will receive instructions on how to proceed.
 

Return Shipping  

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method to ensure your return is received.
 

Refunds  

Refunds will be processed to your original payment method within [insert time frame] after we receive and inspect the returned item.
Please note that shipping fees are generally non-refundable unless the return is due to our error.
 

Exchanges  

If you wish to exchange an item, please specify the new item or service.
We will ship the exchanged item once the original has been received and inspected.
 

Damaged or Incorrect Items  

If you receive a damaged, defective, or incorrect item, contact us immediately within [insert time frame].
We will arrange for a replacement, repair, or refund as appropriate.
 

Non-Returnable Items/Services  

Certain health-related services, downloadable content, or customized products may not be eligible for return or exchange.
 

Changes to Policy
We reserve the right to update this Return & Exchange Policy at any time. Changes will be posted on our website.

Contact Us
For assistance with returns or exchanges, please reach out to:
Email: sales@tibabu.co.ke
Phone: 0798079039

We appreciate your understanding and thank you for choosing Tibabu Health Consultancy Limited.